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Adobe Acrobat Pro not showing Edit options for PDFs

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Instructions for faculty or staff members with Adobe Acrobat Pro not allowing editing of pdfs.

Overview

We have several reports about not being able to edit a PDF file with the licensed version of Acrobat Pro. We believe that it is a bug related to an automatic update of the creative cloud desktop. Please try the following and let us know if that fixes the issue.

Sign-out of the Creative Cloud Desktop app
Clear your browsers cache and cookies - Article: How to clear your browser cache and cookies
Restart the computer
Sign into creative cloud app using the steps in this article - Article: How to install & log into t...

Please note that the standard faculty/staff Adobe licensing only includes Acrobat, Adobe Express, and Adobe Firefly. If you have the standard access and are seeing other apps show a "Try/Buy" button, that is expected behavior. Full Adobe Creative Cloud licenses are available on request.

First try logging out and back in

Open the Adobe Creative Cloud app

Adobe Creative Cloud application icon

Select your profile circle in the top right of the application and choose Sign Out and then choose Continue
Then when the log in screen loads, enter your full Mount Holyoke College email address into the email field and choose Continue

Adobe sign in screen

If prompted, choose "Company /School Account"

Two options: Personal Account and Company or School Account

You will be redirected to the Blue and White Mount Holyoke College log in page. Enter your MHC username [without @mtholyoke.edu] and password and select Login

Details

Article ID: 21794

Created

Wed 8/12/26 12:35 PM

Modified

Wed 8/12/26 12:41 PM