How to resolve print jobs not showing up at the MFD when using Mobility Print on a Windows computer

Instructions for what to do if you send a print job to LITS-Public-Cloud from your Windows computer and it doesn't show up at the MFD when you tap your card.

Issue

Some Windows users can encounter an issue where the print jobs they send using Mobility Print don't arrive at the MFD when they tap their card to release the print job. 

 

Resolution

1. Clear your print queue

1. Search for Printers & Scanners in your Start menu and open the Printers & Scanners settings page
    
2. Select the LITS-Public-Cloud printer
3. Select Open print queue
    
4. Ensure that there is NOTHING in your print queue
5. To delete pending jobs, select the vertical three dot menu > Cancel all

 

2. Delete Mobility Print queues from your printers

1. Go back to the Printers & Scanners settings page
2. Select LITS-Public-Cloud and choose Remove, then repeat for any additional Mobility Print cloud queues (like if you have LITS-Public-Cloud there multiple times)

 

3. Adjust port settings

1. Go back to the Printers & Scanners settings page
2. Scroll down to Print server properties under Related settings
    
3. Navigate to the Ports tab
4. Select and delete any ports named "https://print.mtholyoke.edu"

 

4. Reinstall Mobility Print

Follow these instructions to reinstall Mobility Print.