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Overview
When you log into DASH, your browser and DASH exchange a one-time security "pass" to verify the login. If that pass expires or gets reused, you'll see a Stale Request error instead of being logged in. This is a common, easily fixable issue rather than a sign of a problem with your account.
Issue
A Stale Request error appears when logging into campus services (such as DASH). It occurs when the security pass exchanged between your browser and DASH has expired or was already used. This usually happens if you:
- Click the browser's Back button during or right after logging in
- Leave the login page open for several minutes before entering your password
- Have the login page itself bookmarked instead of dash.mtholyoke.edu
- Have multiple tabs open to campus services, or multiple login attempts, at the same time
Resolution
Try these steps in order until the error is resolved.
Option 1: Start Fresh
- Close all open browser windows and tabs.
- Reopen your browser, go directly to dash.mtholyoke.edu, and try logging in again.
Option 2: Try a Private/Incognito Window
Open a Private or Incognito window and try logging in. If this works, your main browser is holding an expired login cookie.
Option 3: Clear Your Browser's Cookies and Cache
If the error keeps returning in your normal browser window, clear browsing data for the last 24 hours:
- Chrome/Edge: Open the three-dot menu in the upper right corner, then select Delete browsing data.
- Safari: Go to Safari > Settings > Privacy > Manage Website Data, then click Remove All.
Option 4: Fix Your Bookmarks
Never bookmark the login page itself (the page that asks for your username/password). Always bookmark the main service address, dash.mtholyoke.edu, instead.