Resolution for MHC password reset forms not loading for Avast users

Summary

Add my.mtholyoke Self Service pages as an exception in Avast! antivirus.

Body

Issue

Avast! antivirus sometimes flags the my.mtholyoke Self Service menu pages (csweb01.mtholyoke.edu) as phishing sites and block them from loading. This can cause challenges when you're trying to reset your MHC password or do some other tasks on my.mtholyoke.

Resolution

If you're an Avast! user, you can manually add the csweb01.mtholyoke.edu domain as an exception so that you're able to access important pages on my.mtholyoke and the password change and reset forms.

Details

Details

Article ID: 868
Created
Fri 9/29/23 4:57 PM
Modified
Tue 10/24/23 10:32 AM