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Possible reasons a OneCard photo might not be approved.
Overview
Not sure why your OneCard photo wasn't approved even after you reviewed the photo upload requirements? Read the list of possible reasons below. Then please resubmit a new photo. If you have any questions or concerns regarding why your photo was declined, please contact the Technology Help Desk.
Possible reasons for declined photos
Lighting
- Photo is underexposed or overexposed
- Color balance is off - does not accurately reflect colors of the subject’s features
- Shadows on the face or background
Size and position (framing)
- Subject is too close or too far from the camera
- Subject’s full head is not in the photo
- Subject is not centered properly
Resolution and quality
- Photo is blurry or grainy
Digital alterations and retouching
- Background is cropped out using a photo retouching tool, altering the outline of the head, face, and neck
- Image is filtered or otherwise edited
- Image has "red eye"
Attire, hats, and hair
- Clothing is obscuring part of the subject’s face (hat, sunglasses, etc.)
- Hair is obscuring part of the subject’s face
Background
- Subject does not have a neutral background