Body
Jamf Self-Service is part of the Jamf software system used by LITS to offer services to Mac computers on campus.
Overview
Through the self-service application, users can install licensed and vetted software on MHC-owned Macs and run corrective utilities and tasks to assist in problem-solving.
Find Self Service.app
The macOS Self Service.app is found in the Applications folder. You can open a Finder window and navigate to the Applications folder, or use Spotlight search to find Self Service.app, use the App icon in the dock (macOS 26 Tahoe or later) to open a view of applications, or find the Self Service.app icon in the dock.
Use Self Service.app
Self Service actions can be assigned to computers, groups of computers, and/or MHC users. Assignment by computer group is the most common method, and is automated as much as possible to reduce overhead for computer administrators.
- Actions assigned to a computer or group of computers should be immediately available when Self Service.app is launched.
How to use Self Service.app:
- Important or particularly useful actions will appear on the home window.
- Use the Search field near the top left to find an application or action, or use Browse to choose from the categories of software and links.
- Once you've found the software you would like to install or action you'd like to run, select the item to read more information.
- Select the action button to run the action (the button is called different things depending on what it does, and may change contextually after it has completed).
If you know an action has been assigned to you, as a user, you will need to log in to Self Service.app before the action will be visible.
- Select "Log In" at the bottom left corner of the Self Service.app window.
- Use your MHC username (without the @mtholyoke.edu) and MHC password to log in.
- Find the action you want to run.
If you cannot find an application, first search in the computer's application folder. Jamf generally won't show you a software title that's already installed.
Some actions can be run more than once. Others may run once, then be removed from your Self Service view.