How to log into your College-owned Windows computer off-campus after changing your MHC Account username or password

Issue

You try to log into your MHC-owned Windows computer off campus (especially after resetting your MHC Account password or your MHC Account username has changed) and you get a login error.

Resolution

When you change your MHC Account password or have your MHC Account username changed, your College-owned Windows computer may not recognize the change right away, especially if you are working at home and your computer hasn't had a chance to "phone home" to the campus network.

Though you would normally use your MHC password to log in to the computer, your computer still has the old information stored in its cache.

To log into the computer:

1. Log in to the computer using your old MHC Account credentials*
2. Make sure you're connected to the campus network
   • If you are off-campus, connect to the VPN; VPN prompts you for a password use your new MHC Account credentials​​​​​​​
   • If you are on-campus, connect to eduroam
3. Lock the screen by holding down the Windows key and pressing the L key
4. Log back into the computer with your new MHC Account credentials