How to connect to eduroam

Overview

Simply connect your computer or mobile device to eduroam at least once while on campus at Mount Holyoke, and you can then connect to eduroam at hundreds of supported locations around the world.

On this page:

• Standard setup for eduroam on personal devices
• Setup for eduroam on laptops borrowed from the Circulation Desk
• Manual setup instructions

Standard setup for eduroam on personal devices

To connect to eduroam from any Windows or Mac computer or any iPhone, iPad or Android device:

1. While on campus, select eduroam from the list of available WiFi networks on your device

2. When prompted to enter a username and password, enter your full Mount Holyoke email address as your username (e.g., jdoe@mtholyoke.edu)

   • Visitors from other campuses should enter your full email address (e.g., jdoe@smith.edu) in the username prompt

3. Enter your MHC account password

4. You should now be connected to eduroam!

If you have any trouble with the above steps:

• On your Mac computer, if you are prompted for a password to accept a certificate or install software, enter the password you use to log in to your Mac.  If you are borrowing a Mac laptop from LITS and are prompted for a password to accept a certificate or install software, click Cancel.  LITS circulating Mac laptops are configured to log you in to a Guest account upon start up, and the password will be automatically applied. Further instructions on connecting to eduroam on circulating laptops may be found below. 

• If you have recently updated your password, you will be prompted to re-enter your username and password the next time you connect to eduroam.  Enter your new password to connect.

• If you are unable to connect to eduroam using these steps on a PC or Mac laptop, try using the manual setup, below.

Setup for eduroam on laptops borrowed from the Circulation Desk

Below, you will find instructions for connecting to eduroam on Mac, PC, and Chromebook circulating laptops. 

On a Mac:

1. Open your Wifi Settings and choose the eduroam network. 
2. Enter your full MHC email address and password and select Join. 
3. Next, you will see a popup window asking if you would like to examine the server certificate. Choose Continue.
4. Last, you will see a popup window asking you for additional credentials. Choose Cancel (twice, if necessary). 
5. You are now connected to eduroam! 

On PC: 

1. Open your Wifi Settings and choose the eduroam network. 
2. Enter your full MHC email address and password and select OK.  
3. You will see a popup window asking you if you want to continue connecting. Select Connect.
4. You are now connected to eduroam! 

On ChromeBook: 

1. Open your Wifi Settings and choose the eduroam network. 
2. Change the default EAP method to PEAP.
3. Enter your full MHC email address and password under Identity and Password, and select Connect. 
4. You are now connected to eduroam!

Manual setup instructions

Sometimes your device will ask for more information. In those cases, use these manual setup instructions.

1. Open your device’s wireless settings and look for the eduroam WiFi network.

2. Select the eduroam network.

3. Depending on your device, you may see a log-in prompt, a configuration screen, or both.

Here are the settings you should use, where requested. Note that you may not be asked for all of this information:

• Username: Full MHC email address — jdoe@mtholyoke.edu

• Password: Your MHC password

• Domain: mtholyoke.edu 

• Anonymous identity:  anonymous@mtholyoke.edu

• Security or Authentication: WPA2 Enterprise

• Data Encryption: AES

• EAP type or method: PEAP or EAP/PEAP

• Phase 2 authentication or Inner Encryption: MSCHAPv2

• CA Certificate: NONE or Do Not Validate

• Identity:  Full MHC email address — jdoe@mtholyoke.edu