How to connect to eduroam

Overview

This article explains how to connect to MHC's wireless internet network, eduroam. Simply connect your computer or mobile device to eduroam at least once while on campus at Mount Holyoke, and you can then connect to eduroam on that device at hundreds of supported locations around the world.

On this page:

• MHC user connection instructions:
  • Connect on Windows, macOS, and iOS devices
  • Connect on Android and/or ChromeBook
• Troubleshooting
• Visitors to MHC from other eduroam institutions - how to connect
• MHC users connecting to eduroam networks at other institutions

MHC user connection instructions

Connect on Windows, macOS, and iOS devices

1. While on campus, select eduroam from the list of available WiFi networks.

2. When prompted, enter your MHC username, with "@mtholyoke.edu" appended. For most people, this is synonmous with your MHC email address.

   • If you have an email alias, you must use your login username with "@mtholyoke.edu" appended; not your email address.
   • If you have an MHC Account but use a different domain for email (e.g. @fivecolleges.edu), you must use @mtholyoke.edu, not your email address.

3. Enter your MHC Account password

4. If prompted (usually on macOS / iOS), about whether to trust the certificate, choose Continue or Trust.

5. You may then see a popup window asking you for additional credentials (usually on macOS).

   • Enter the password you use to log into the computer.
   • On laptops borrowed from the LITS Circulation Desk: Choose Cancel (twice, if necessary). LITS circulating macOS laptops are configured to log you in to a Guest account upon start up, and the password it's asking for in those pop ups will be automatically applied.

6. You should now be connected to eduroam! 

Connect on Android and/or ChromeBook devices

Some devices will ask for more information. In those cases, use these instructions.

1. Open your device’s wireless settings and select eduroam.

2. Depending on your device, you may see a log-in prompt, a configuration screen, or both. Here are the settings you should use, where requested. You may not be asked for all of this information:

   • Username or Identity: Your MHC Account username followed by @mtholyoke.edu, which for most people is the same as their MHC email address

   • Password: Your MHC Account password

   • Domain: mtholyoke.edu 

   • Anonymous identity:  anonymous@mtholyoke.edu

   • Security or Authentication: WPA2 Enterprise

   • Data Encryption: AES

   • EAP type or method: PEAP or EAP/PEAP

   • Phase 2 authentication or Inner Encryption: MSCHAPv2

   • CA Certificate: NONE, Do Not Validate, or Trust on First Use

3. Choose Connect

4. You should now be connected to eduroam! 

Troubleshooting

• If you have recently updated your MHC Account password, you will be prompted to re-enter your username and password the next time you connect to eduroam.  Enter your new password to connect.

• If you previously used eduroam at a different institution, you may need to forget the network and/or delete the other institution's eduroam profile on your device(s). 

Visitors to MHC from other eduroam institutions - how to connect

Select eduroam from the available wireless networks and log in with your home institution email address and password.

MHC users connecting to eduroam networks at other institutions

Once you've connected to eduroam on a particular device on the MHC campus, you can go to any institution that offers eduroam (including the other Five Colleges) and connect to their eduroam on that device using the same process detailed above.