I can't access my MHC Google account because of Google 2-step verification


What to do if you can't log into your MHC Google account because you don't have access to your 2-step verification methods.



You can't log into your MHC Google account because you are unable to receive 2-step verification messages. This usually happens when you lose access to the phone you originally used to set up 2-step verification because you got a new phone number or left your phone at home.


Create an MHC Account access support ticket.

The LITS Technology Help Desk will provide you with 2-step verification backup codes that will enable you to access your account and set up additional 2-step verification methods

We always recommend setting up multiple backup methods in order to minimize the likelihood that you'll get locked out like this again in the future. 



Article ID: 472
Fri 8/11/23 4:11 PM
Tue 5/21/24 4:25 PM

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