MHC Account access support

What is it?

Support with accessing your MHC Account if you're just getting started, get locked out due to a forgotten password, need help with multi-factor authentication, etc. 

 

Who can use it?

Anyone with an MHC Account

Learn more about MHC Accounts and Life-cycles.

 

How do I get it?

If you've already tried to reset your MHC Account password on your own or are encountering a Google or Duo multi-factor authentication issue, use the "I need help logging in/completing MFA" button on this page to request help. A LITS Technology Help Desk staff member will follow up with you to provide support.

You may also call us at 413-538-2600 or drop by the LITS Technology Help Desk for in person support. 

 

Hours/Availability

You can use the self-service MHC Account password reset, Google 2-step verification method configuration, and Duo manage devices tools 24/7.

LITS staff are available to troubleshoot MHC Account access issues when the Technology Help Desk is open. 

 

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I need help logging in / completing MFA

Related Articles (12)

1. MHC Account setup
Instructions for new members of the MHC Community getting set up with their MHC Account for the first time.
Duo MFA: Enroll your MHC Account and set up the Duo Mobile app
Instructions to help NEW users enroll in Duo for the first time and configure the Duo Mobile app with Duo Push notifications.
Duo MFA: Frequently asked questions
Answers to frequently asked questions about Duo multi-factor authentication at MHC.
Duo MFA: How to manage devices for Duo verification
Instructions for users who need to manage their Duo-enabled devices and configure additional verification methods.
Duo MFA: I got a new phone - How do I activate Duo Mobile on it?
What to do if you got a new phone and need to activate Duo Mobile on it.
Google 2FA: Enroll your MHC Account in Google 2-step verification
An introduction to 2-step verification and instructions for enrolling your MHC Account in Google 2-step verification.
Google 2FA: I can't access my MHC Google account because of Google 2-step verification
What to do if you can't log into your MHC Google account because you don't have access to your 2-step verification methods.
How to log into campus systems
Do I use my full MHC email address or just my username? Which password do I use? How do I get to the login screen? What about 2-step verification?
How to log into your MHC email / Google account
Log in instructions for MHC Google accounts.
How to reset your MHC Account password
Forgotten your Mount Holyoke College Account password, or just need to reset it? Resetting your MHC Account password using the instructions below will change your password for Google Mail and Apps, Moodle, my.mtholyoke and all services that require MHC credentials.
How to update your MHC Account recovery email address
Make sure that MHC has your most up-to-date personal email address to support the password reset process.
Understand multi-factor authentication at MHC
An introduction to multi-factor authentication and the two systems that MHC uses to protect accounts: Google 2-step verification and Duo MFA.