MHC Account access support

What is it?

Support with accessing your MHC account if you get locked out due to a forgotten password, 2-step verification issue, etc. 

We encourage people to try a self-service password reset before requesting help.


Who can use it?

Anyone with an MHC account


How do I get it?

If you've already tried to reset your MHC Account password on your own or are encountering a 2-step verification issue, use the "I need help accessing my MHC account" button on this page to request help. A LITS Technology Help Desk staff member will follow up with you to provide support.



You can use the self-service MHC password reset tools 24/7. 

LITS staff are available to troubleshoot account access issues when the Technology Help Desk is open


You might also be interested in

Based on your interest in this service, we think you may also be interested in the following LITS services:

I need help accessing my MHC Account

Related Articles (7)

This article explains how to set up Duo multi-factor authentication for new users with the Duo Mobile app.
An introduction to 2-step verification and instructions for enrolling your MHC Account in Google 2-step verification.
Log in instructions for MHC Google accounts.
Instructions for users who need to manage their Duo-enabled devices.
Forgotten your Mount Holyoke College Account password, or just need to reset it? Resetting your MHC Account password using the instructions below will change your password for Google Mail and Apps, Moodle, my.mtholyoke and all services that require MHC credentials.
Make sure that MHC has your most up-to-date personal email address to support the password reset process.
What to do if you can't log into your MHC Google account because you don't have access to your 2-step verification methods.


Service ID: 332
Mon 6/26/23 10:22 AM
Wed 4/10/24 11:24 AM