What is it?
Support with accessing your MHC Account if you're just getting started, get locked out due to a forgotten password, need help with multi-factor authentication, etc.
Who can use it?
Anyone with an MHC Account
Learn more about MHC Accounts and Life-cycles.
How do I get it?
If you've already tried to reset your MHC Account password on your own or are encountering a Google or Duo multi-factor authentication issue, use the "I need help logging in/completing MFA" button on this page to request help. A LITS Technology Help Desk staff member will follow up with you to provide support.
You may also call us at 413-538-2600 or drop by the LITS Technology Help Desk for in person support.
Hours/Availability