MHC Account access support

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What is it?

Support with accessing your MHC Account if you're just getting started, get locked out due to a forgotten password, need help with multi-factor authentication, etc.

Password trouble? We encourage that you try a self-service password reset before requesting help.

Got a new phone and having Duo troubles? Review our article I got a new phone - How do I activate Duo Mobile on it?

Need support logging into the Alum Directory? That uses a different account from your MHC Account. Get help logging into the Alum Directory.

Who can use it?

Anyone with an MHC Account

How do I get it?

If you've already tried to reset your MHC Account password on your own or are encountering a Google or Duo multi-factor authentication issue, use the "I need help accessing my MHC account" button on this page to request help. A LITS Technology Help Desk staff member will follow up with you to provide support.

Hours/Availability

You can use the self-service MHC password reset tools 24/7.

LITS staff are available to troubleshoot account access issues when the Technology Help Desk is open.

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Based on your interest in this service, we think you may also be interested in the following LITS services:

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Instructions to help NEW users enroll in Duo for the first time and configure the Duo Mobile app with Duo Push notifications.

How to enroll your MHC Account in Google 2-step verification

An introduction to 2-step verification and instructions for enrolling your MHC Account in Google 2-step verification.

How to log into campus systems

Do I use my full MHC email address or just my username? Which password do I use? How do I get to the login screen? What about 2-step verification?

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Instructions for users who need to manage their Duo-enabled devices.

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Forgotten your Mount Holyoke College Account password, or just need to reset it? Resetting your MHC Account password using the instructions below will change your password for Google Mail and Apps, Moodle, my.mtholyoke and all services that require MHC credentials.

How to update your MHC Account recovery email address

Make sure that MHC has your most up-to-date personal email address to support the password reset process.

I can't access my MHC Google account because of Google 2-step verification

What to do if you can't log into your MHC Google account because you don't have access to your 2-step verification methods.

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What to do if you got a new phone and need to activate Duo Mobile on it.

Understand multi-factor authentication at MHC

An introduction to multi-factor authentication and the two systems that MHC uses to protect accounts: Google 2-step verification and Duo MFA.