Overview
These are answers to any questions you may have regarding the Canon multi-functional device, MFD, that is in your area. These devices are also called printers, copiers and/or scanners.
Running low on toner?
- Your MFD will communicate with Canon when toner supplies are low and auto-ship new toner to you via UPS, at no cost.
- While we want you to use the automated toner process, you may order directly via Canon Supplies: 1-800-355-1390
- You must order your waste toner cartridge (no fee), they do not auto-ship.
- Staples are not part of the auto-ship, they must be ordered through Canon Supplies or via MHC OPS, item P1 Staple Cartridge (you pay, as an office supply).
MFD need service?
Call Canon
- Speak with a Canon Service Representative: 1-800-355-1385
- They'll need the MFD's serial number.
- To find the serial number, lift the scanner lid to view the label towards the back of the glass.
- Or review the Hello My Name is XXX sheet for your device.
Make a service request online
- You will need to create a new account to access Canon's online service portal: MyCSA
- Enter your information and choose Quick Access
- Canon will send you an email notification with a temporary password when your account is active and ready for use.
- Once you log in to your account and create a custom password, you will be directed to the dashboard.
- Select Service to place a request or view your previous service requests.
- You can also request supplies via the online portal. Remember: this process is fully automated, but the option to order directly is there if you need it.
- From the sidebar: Select Products & Supplies to view the product catalog, place an order, view your orders, or make an order inquiry.
Recycle old toner cartridges
Please collect your used toner cartridges and Canon Waste Toner Containers and follow Canon's instructions for recycling toner.