Overview
These are answers to any questions you may have regarding the Canon desktop printer, multi-functional device (MFD), or other printer in your department covered by LITS' Canon service contract. These devices are also called printers, copiers and/or scanners.
Running low on toner?
- Your device will communicate with Canon when toner supplies are low and auto-ship new toner to you via UPS, at no cost.
- While we want you to use the automated toner process, you may order directly via Canon Supplies: 1-800-355-1390
Other supplies
- You must order your waste toner cartridge (no fee), they do not auto-ship.
- Staples are not part of the auto-ship. Order them through Canon Supplies or via Workday, item P1 Staple Cartridge. These are considered office supplies and are a departmental expense.
Need service?
Call Canon Directly
- Speak with a Canon Service Representative: 1-800-355-1385
- They'll need the device's serial number.
- To find the serial number on an MFD, lift the scanner lid to view the label towards the back of the glass.
- Or review the Hello My Name is XXX sheet for your device.
Make a MyCanon Business account
You will need to create a account to access Canon's online service portal.
- Go to the MyCanon Business login page.
- Select Sign up.
- Enter your information and choose Quick Access
- Canon will send you an email notification with a temporary password when your account is active and ready for use.
- Log in and set a custom password.
Make a service request online
- Log into your MyCanon Business account
- If you don't already have one, create an account following the instructions above.
- Select Service > Request Service to place a request or view your previous service requests.
- Select the correct device from the list of devices available to you
- Not seeing the right device(s)? Select "Search for devices" on the left in the red box and search by serial number or model.
- Choose Confirm if shown their COVID-19 pandemic notice
- Fill out their service request form and choose Continue
- Review and confirm the details you've submitted.
- If you need to make changes, select Change
- When done select Submit
You can also request supplies via the online portal. Remember: this process is fully automated, but the option to order directly is there if you need it.
- From the sidebar: Select Products & Supplies to view the product catalog, place an order, view your orders, or make an order inquiry.
Recycle old toner cartridges
Please collect your used toner cartridges and Canon Waste Toner Containers and follow Canon's instructions for recycling toner.