Getting started with the Avaya Workplace application

Overview

The Avaya Workplace application offers all the same functions of an office telephone via a desktop application on your computer.

• Make, take, and transfer calls from your computer
• Access your voicemail on your computer
• Change your voicemail greeting from your computer

This article covers:

• Downloading and installing the application on your work computer if you don't have it already
• Logging into the application

Frequently asked questions about the Avaya Workplace application are answered in our Avaya FAQ article. 

Get the application

Download the installer

1. Get the installer (Requires MHC Google login)
2. Mouse over the correct version for your operating system and select the download icon 
3. If prompted, select Download Anyways

Install the application

1.  Open your Downloads folder and find the installer file you just downloaded
2.  Open the installer by selecting the file and double clicking
   • For Windows, ignore the prompt to unzip the software download. Instead, select download in the upper right-hand side to initiate the installation.
   • For macOS, there will be 2 files in the zip file. Open the one with “sparkle” in the title, then double click on the application icon. If prompted, confirm that you would like to open the installer.
3.  Select Next/Continue
4. Accept the license agreement and select Next/Continue
5. Windows only
   • Choose setup type: Keep "Complete" and select Next
   • Destination folder: Keep default value and select Next
   • Language choice: Keep English (or select your preferred language for the application) and select Next
6. Select Install
7. Select Finish/Close
8. If prompted, move the installer file to the trash

You've installed the Avaya Workplace application! 

Log into the Avaya Workplace application

Make sure you know your Avaya password

To log into the Avaya Workplace application you’ll need to know your Avaya username (usually the same as your MHC username) and your Avaya IP Office user portal password. 

• If you haven't used the Avaya Workplace application at MHC before, it is likely that your password is our default one-time password that you’ll need to reset. 
• If you already know your Avaya IP Office user portal password, skip to the next section.

Logging in and using the application

1. Open the newly installed app and choose Configure my account
2. Enter your MHC email address and select Next
3. Enter your office phone extension and the Avaya IP Office user portal password then choose Next
4. Feel free to view the tutorial for an introduction to using the application or select Skip Tutorial
5. After the tutorial you should see a small window with a profile icon in the top left corner that has a green check mark on it - If you don't have the green check mark you may have entered incorrect login information or you may not be on the campus network.

For more information and troubleshooting guidance for the application, please visit the Avaya Workplace app FAQs article.