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MHC Account access support
MHC Account access support
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Password resets, MHC Account setup, logging in, Google 2-step/Duo MFA support, etc.
Issue details
MHC Username
The first part of your MHC email address.
Where are you having trouble logging in?
Have you been able to log in there before?
Have you been able to log in there before?
Yes
No
Not sure
I think the issue is related to:
I think the issue is related to:
My MHC Account password
Google 2-step verification
Duo multi-factor authentication
Something else
Have you already attempted a self service password reset?
If not, please do so by following the instructions in this article:
https://asklits.mtholyoke.edu/SBTDClient/50/Por...
Have you already attempted a self service password reset?
Yes
No
Where are you getting stuck?
When you encountered trouble logging into your MHC account, which error did you see? Or what is the other challenge preventing you from accessing your account?
"Contact your domain admin for help"
I don't have access to/don't know my recovery email address on file
I'm not receiving a password recovery message when I fill out the forgot password form
"Incorrect password"
"Login failed"
"Account locked"
"Your account doesn't meet your organization's 2-step verification requirements"
Being asked for a Duo Bypass Code
I don't have access to my 2-step/MFA verification method
I got a new phone
Something else
Additional details
Please provide any other information that may help LITS understand the challenge you're experiencing.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
Please attach any relevant screenshots of error messages that you're seeing.
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Requestor information
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code