How to troubleshoot connection issues with eduroam

Overview

If you've connected to eduroam in the past but are experiencing issues connecting recently, try the troubleshooting suggestions below.

If you have many previous stored WiFi connections of any kind, it can also be helpful to forget all or as many of the old connections as possible. Having too many stored old wi-fi connections can make it harder for your computer to find and connect to your preferred networks. It is especially important to forget or delete any wi-fi connections you no longer need such as old hotel, airport or public connections, or for schools or institutions with which you no longer have any affiliation.

Forget eduroam and reconnect

Windows

1. In the taskbar, select the WiFi symbol.
2. Look for eduroam in the list, right-click on the network, and select Forget.
3. Restart your computer.
4. After your computer has restarted, select eduroam from the list in your network settings.
5. Sign in following these instructions.

macOS / iOS

1. Follow Apple's instructions to forget a network.
2. Restart your computer.
3. After your computer has restarted, select eduroam from the list in your network settings.
4. Sign in following these instructions.

Android

1. Follow Google's instructions for forgetting a network on Android.
2. Restart your device.
3. After your device has restarted, select eduroam from the list in your network settings.
4. Sign in following these instructions.

ChromeBook

1. Follow Google's instructions for forgetting a network on ChromeOS.
2. Restart your device.
3. After your device has restarted, select eduroam from the list in your network settings.
4. Sign in following these instructions.

Remove eduroam profiles

When you connect to eduroam on a device, it saves a "profile" that your device uses to help you connect to eduroam on other campuses. However, this can cause problems for people who used eduroam at a previous institution and are now attempting to set up MHC's eduroam on their device. 

If you've ever used eduroam on your device before at a previous institution, LITS recommends that you remove existing eduroam profiles saved on your device. 

Jump to your operating system

• macOS 15 Sequoia 
• macOS 13 Ventura and macOS 14 Sonoma
• macos 12 Monterey
• Windows 11
• Windows 10
• iOS
• Android

macOS 15 Sequoia

1. Select the Apple icon
2. Choose System Settings and then Device Management
3. Select Install, view, or remove configuration profiles
4. Choose the Device Profile for your previous institution and select the minus button "-" (bottom left) then Remove

macOS 13 Ventura and macOS 14 Sonoma

1. Select the Apple icon
2. Choose System Settings and then Privacy and Security
3. Select Profiles
4. Choose the Device Profile for your previous institution and select the minus button "-" (bottom left) then Remove

macos 12 Monterey

1. Select the Apple icon
2. Choose System Settings 
3. Select Profiles
4. Choose the Device Profile for your previous institution and select the minus button "-" (bottom left) then Remove

Windows 11

1. Right click the WiFi icon
2. Select Network & internet
3. Choose WiFi
4. Select Manage known networks
5. Search for "eduroam” and select Forget

Windows 10

1. Right click the WiFi icon
2. Select Open Network & internet settings
3. Choose WiFi on the left
4. Select Manage known networks
5. Search for "eduroam” and select Forget

iOS

1. Open Settings > General > VPN & Device Management
2. Tap the configuration profile for your previous institution and then Remove Profile
3. Enter your pin
4. Then Delete

Android

1. Open the Applications window
2. Tap Settings
3. Tap Network & internet
4. Tap Internet
5. Tap the gear icon next to “eduroam” then tap Forget