How to clear cache, cookies and other browser settings

Overview

Use these instructions to clear browser settings.

• macOS Chrome
• macOS Safari
• macOS Firefox
• Windows Chrome
• Windows Firefox
• Windows Edge

Steps for each browser

macOS Chrome

1. Select the three vertical dots next to your profile picture and hover over More Tools.
2. Select Clear Browsing Data.
3. Select the check boxes for browsing history, cookies and other site data, and cached images and files, and Hosted app data. You may want to consider clearing other items in the Advanced menu as well.
4. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.
5. Select Clear data.
6. Perform a hard reload using the key sequence Command+Shift+R.
7. Quit Google Chrome and restart the browser.

macOS Safari

1. Open Safari and select Safari in the top menu.
2. Select Clear History... 
3. Select the drop-down option all history.
4. Select the button Clear History.
5. Quit Safari and restart the browser.

macOS Firefox

1. Open Firefox and select the application menu (three horizontal lines).
2. Select Settings
3. Select the Privacy and Security tab.
4. Under Cookies and Site Data, select Clear Data...
5. Select the check boxes Cookies and Site Data and Cached Web Content.
6. Select Clear.
7. Select Clear Now.
8. Quit Firefox and restart the browser.

Windows Chrome

1. Select the menu icon on the browser toolbar (three vertical dots).
2. Select More Tools.
3. Select Clear browsing data.
4. Select the Advanced tab.
5. Select the check boxes for Browsing History, Download History, Cookies, and other site data, Cached images and files as well as Hosted app data. You may want to consider clearing other items in the Advanced menu as well.
6. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything.
7. Select Clear data.
8. Quit Chrome and restart the browser.

Windows Firefox

1. Select the menu icon on the browser toolbar (three horizontal lines).
2. Select Options.
3. Select Privacy & Security and locate the Cookies and Site Data section.
4. Select Clear Data.
5. Check both boxes including Cookies and Site Data and Cached Web Content.
6. Select Clear.
7. Select Clear Now.
8. Quit Firefox and restart the browser.

Windows Edge

1. Select the menu icon on the browser toolbar (three horizontal dots).
2. Select Settings.
3. Search cache in the left hand menu and then select Choose what to clear.
4. Choose the time period that you want to clear the data (ex. an hour, 24 hours, 7 days, etc)
5. Select the check boxes for Browsing history, Cookies, saved website data, and Cached data and files. You may want to check other boxes as well.
6. Select Clear.
7. Quit Edge and restart the browser.