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MHC Account access support
MHC Account access support
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Password resets, logging in, 2-step verification support, etc.
Issue details
MHC Username
The first part of your MHC email address.
Where are you having trouble logging in?
Have you already attempted a self service password reset?
If not, please do so by following the instructions in this article:
https://asklits.mtholyoke.edu/SBTDClient/50/Por...
Have you already attempted a self service password reset?
Yes
No
What error message/barrier are you running into?
When you encountered trouble logging into your MHC account, which error did you see? Or what is the other challenge preventing you from accessing your account?
"Contact your domain admin for help"
Issue with Duo multi-factor authentication
Issue with Google 2-step verification method (i.e. can't get code)
"Your account doesn't meet your organization's 2-step verification requirements"
I don't have access to/don't know my recovery email address on file
I'm not receiving a password recovery message when I fill out the forgot password form
"Incorrect password"
"Login failed"
"Account locked"
Something else
Description
Please explain the account login issue you're experiencing and what you've tried so far to fix it.
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Attachment
Please attach any relevant screenshots.
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Requestor information
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code