How to resolve Adobe Acrobat Error 205 on Apple Computers

Overview

Use these instructions to correct the Adobe error code 205 that is preventing you from opening the applications on your Apple computer.

Adobe reference code 205

How to resolve

1. Open Keychain Access using one of the following methods:

   • Open a Finder window and search for Keychain Access in the Finder Window.
   • ​​​​​Use Spotlight search (the magnifying glass in the top menu bar) to search for Keychain Access.
     • A keyboard shortcut for Spotlight search is Command + space bar.

2. If prompted to open the Passwords app instead, still opt to open Keychain Access.

3. In Keychain Access, make sure that login is selected in the lefthand menu underneath "Default Keychains." 

4. Open the Secure Notes tab.

5. Use the right-click to delete any entries there for Adobe App Info and Adobe App Prefetched Info

   • ​​​​​​​You may be able to find entries for these items by searching in the Keychain Access search. However, there is a bug that prevents the delete option from working if you found the items by searching rather than navigating to them via the secure notes tab.

6. Restart your computer.

7. Log into your Adobe Creative Cloud account and launch an app to use.