How to connect to the MHC VPN

Overview

This is what you can expect when you're connecting to the MHC VPN through GlobalProtect on Windows and macOS computers and via the mobile application. Remember that you can only connect to the MHC VPN from OFF CAMPUS.

Connect on Windows and macOS Computers

1. Select the GlobalProtect globe icon 

   • Windows: The globe icon is located on the bottom right corner of your screen. If you don't see it, select the upward pointing arrow to view more icons.
   • macOS: The globe icon is located at the top right corner of your screen (near the WiFi symbol). 

2. Choose Connect on the GlobalProtect panel window 

3. If prompted, log in with your MHC username and password on the blue and white MHC login screen:

   1. Enter your MHC username (don't include the @mtholyoke.edu) and password and choose Login
   2. Then, if prompted, complete Duo multi-factor authentication

4. Next, a Palo Alto Network Page will appear as the VPN attempts to connect
5. If prompted, select the check box to Always allow vpn.mtholyoke.edu to open links of this type in the associated app and then select Open GlobalProtect 
   • If no new page has opened on your browser and it seems like it's been attempting to connect for a while, you should select the blue click here link.

6. Once you see the two interconnected squares on the GlobalProtect globe icon , you're connected! The GlobalProtect panel window will also show you that you're connected. Close the Palo Alto browser tabs and continue on your way

• If it doesn't connect you right away (i.e. it shows ‘Still Working…’), select the click here option described in step 5 on the Palo Alto page again. It may run through steps 4 and 5 again, but it should connect.

Connect on mobile devices

1. Open the GlobalProtect app on your phone
2. Tap the shield icon in the center of the screen under the words TAP TO CONNECT
   • You’ll be directed to the blue and white MHC login screen in your default browser 
3. Enter your MHC username [don't include the @mtholyoke.edu] and password in the blue and white MHC login screen
4. If prompted, complete Duo multi-factor authentication
   • You may need to manually navigate back to the GlobalProtect app after entering the verification code
5. If prompted, select whether the device is yours or a shared device
6. If prompted, choose OK and Open
   • You should be redirected back to the app displaying a note "Welcome to the Mount Holyoke College VPN" in blue. When you close that note, you should see that the text now says CONNECTED above the shield icon which is now green, and TAP TO DISCONNECT below. 
7. Minimize the app and continue with what you were doing