This article explains how to set up Duo 2-step verification for new users.
Overview
This article explains how to set up Duo 2-step verification for new users. This process requires a web browser and a smart phone, and you will switch between the two devices during set up.
Steps
On your phone
Already have the Duo Mobile app? Instead of following the instructions in this section, skip ahead to the next section of this article, titled "In your browser"
- If you don't already have the Duo Mobile app, download it in Google Play or from the Apple App Store
- Open the Duo app on your phone when it has finished installing and choose Set up account
- On the "Link your account" screen, select Use QR code to connect your Mount Holyoke account to the Duo Mobile app
- Your device may ask you to allow Duo to use the camera; Allow camera usage
- Then, open your web browser of choice, such as Chrome, Firefox, or Safari.
In your browser
- Navigate to duo.mtholyoke.edu or an MHC system that authenticates with Duo 2-step verification (ex. Workday)
- Choose Log in to set up or verify Duo
- Enter your MHC username and password on the blue and white MHC login screen
- Choose Next on the welcome message from Duo
- Choose Next again after reading the informational prompts
- When the "Select an option" screen appears, choose Duo Mobile
- Enter your mobile phone number
- Confirm that it has been entered correctly (or make corrections) when prompted
- Your browser will now ask you to download the Duo Mobile app, which you've already done!
- Choose Next in your computer's web browser
- Your browser will now show a QR code like the example below. The QR code you are shown is unique to you. Do not share it with others.
Return to your phone
- Hold your phone up to the screen and use the camera to scan the QR code displayed in your browser window. You will receive a confirmation message in your browser window once you've scanned the code.
Note: During the Duo Mobile set up process, you may be asked to complete a brief “Practice” activity. Follow the on-screen prompts to complete this step. You may also be asked if you want to share data to improve the app. You may select either option, though it is recommended to select “Do not share”.
- On the “Name Account” screen, keep all the default settings and Save.
The next screen may show you a six-digit passcode. You can disregard this passcode. The app will provide a series of these, but you will never need them.
Use your computer and Duo mobile app on your phone at the same time
- Choose Continue in your computer’s web browser to log in with Duo for the first time.
- In your browser, Duo will show a one-time verification code like the example below. At the same time, the Duo Mobile app on your phone will ask you to enter the verification code displayed in your browser. Type the code you are provided into Duo Mobile on your phone and choose Verify.
- Once you have typed the code into your phone and received a verification message, there are no more steps to complete on your mobile device. You may close the app and set your phone aside.
- Your browser may now ask you if you would like Duo to remember this device.
- If you are the only user of that computer, select “Yes, this is my device.”
- If the device is shared (for example, a computer used by everyone in your family, or a shared work computer in your department) select “No, other people use this device.”
- You will see a success message and will be redirected to the system you were logging into.
Do not delete your MHC account in the Duo Mobile app or the Duo Mobile app itself as you'll need them to log into MHC services that are secured with Duo 2-step verification.