How to print from personal computers and mobile devices

Overview

Mobility Print is a secure, cloud-based, network print service for Macs and PCs, iPhones and Androids. 

LITS has departmental and public printers located around campus, which we fondly call “multi-function devices” (MFDs) that can make copies, scan and print.

MHC students, faculty, and staff can easily store or upload print document to the cloud and then retrieve them from the MFD of their choice by tapping their OneCard.

Follow the installation directions (installation only needs to be done once) to set up MHC printing on your device.

Install Mobility Print

Use the links below to install Mobility Print on your personal device(s). 

Install Mobility Print on macOS
(Apple laptop/desktop)
 

Install Mobility Print on Windows 
(PC laptop/desktop)

Install Mobility Print on iOS 
(iPhone/iPad)

 Install Mobility Print on Android 
(Android phone/tablet)

 

How to print with Mobility Print

Sending a print job

  1. Make sure you connect to the campus network on your device.
  2. Open the file you want to print on your device. 
    • If your file is stored in Google Drive and you're printing from a laptop/desktop computer, we recommend downloading the file and opening it in a different application (Preview, Word, Acrobat Reader, etc) for the best results and most printer setting options.
  3. Select Print.
  4. Select the print queue in the printer destination:
    • LITS-Public-Cloud is for students and community members and prints to public MFDs
    • LITS-FacStaff-Cloud is for faculty and staff and prints to public and departmental MFDs
  5. Finalize your desired print settings and choose Print.
  6. If prompted, enter your MHC username and password 
    • Depending on the type of device you're on, you may be asked for your MHC username and password at this point (others will ask for it during the install process).
    • You can choose to save this information so you don't need to enter it again next time.
    • Be aware that when you change your MHC Account password it will need to be updated where your computer has saved it in order to continue printing.
  1. Once the job has successfully been submitted to the print queue, you'll see a message saying that the job is being held in queue for you.

 

Releasing a print job at the MFD

Follow these instructions to release your print job(s)

 

Gotchas/pitfalls

  • Mobility Print does NOT work on ChromeOS (Chromebooks)

  • If you get the error "Hold for Authentication" on macOS, follow these instructions to resolve the Hold for Authentication Error. 

  • For Android devices, check your device settings that printing is enabled.

  • For iPhones, usually the profile that you install will show up as an option on the main settings page, but if it doesn't search profile and choose VPN & Device Management. You'll be able to install the profile there.

  • If you are unable to view the list of printers or nothing happens, check that you are connected to the campus network and restart the app and/or your device. 

  • If you still experience a problem, contact the Technology Help Desk. 

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Related Articles (2)

How to resolve the "Hold for Authentication" error when using Mobility Print on macOS
Sometimes, when printing from a Mac, the job appears to pause in the print queue window with the message Hold for Authentication. This error indicates that the credentials that the Mac is providing are being rejected by the print server.

Related Services / Offerings (2)

Faculty/staff printing support
Need to print on campus? LITS has the printers you need along with convenient ways to access them. From workhorse laser printers in labs to public multi-function devices (MFDs) to departmental printers, you can print all your work, whenever you need!
Student printing support
Students can print from personal computers or campus lab computers to the multi-function devices (MFDs) across campus.