Why was my OneCard photo upload declined?

Overview

Not sure why your OneCard photo wasn't approved even after you reviewed the photo upload requirements? Read the list of possible reasons below. Then please resubmit a new photo. If you have any questions or concerns regarding why your photo was declined, please contact the Technology Help Desk. 

Possible reasons for declined photos

Lighting

• Photo is underexposed or overexposed 
• Color balance is off - does not accurately reflect colors of the subject’s features
• Shadows on the face or background 

Size and position (framing) 

• Subject is too close or too far from the camera 
• Subject’s full head is not in the photo 
• Subject is not centered properly 

Resolution and quality 

• Photo is blurry or grainy 

Digital alterations and retouching

• Background is cropped out using a photo retouching tool, altering the outline of the head, face, and neck
• Image is filtered or otherwise edited 
• Image has "red eye" 

Attire, hats, and hair 

• Clothing is obscuring part of the subject’s face (hat, sunglasses, etc.)  
• Hair is obscuring part of the subject’s face 

Background 

• Subject does not have a neutral background