Turn on voicemail to email forwarding

Summary

Instructions for forwarding voicemails from your campus telephone to your MHC email inbox.

Body

Overview

Voicemail email is a feature where emails are sent to your email address when your voicemail mailbox receives a new voicemail message. The email can include the voicemail message as an attachment or it can be just an alert. 

Below find instructions for forwarding voicemails from your campus telephone to your MHC email inbox. 

 

On your physical Avaya VoIP phone

Avaya VOIP phone

Through the Visual Voice menu on an Avaya VoIP phone you can change the mode of voicemail email operation. 

  1. Press the MESSAGES button
  2. Depending on how your system is configured, you may be required to enter your voicemail password and then press Done
  3. The Visual Voice menu is displayed
  4. Use the up and down cursor keys to scroll to the option Email.
    • If this option is not displayed on your phone, open a phone support ticket to make sure that there's an email address associated with your phone user account
  5. The menu displays your current voicemail email mode setting
  6. Press Change to scroll through the possible settings:
    • Off - Do not send any emails
    • Copy - Send an email with a copy of the new voicemail message attached
    • Forward - Send an email with the new voicemail message attached and delete the message from the voicemail mailbox
    • Alert - Send an email telling you there is a new message but do not attach a copy of the message
  7. When the required setting is displayed, press Save 
  8. To exit without changing the setting, press Cancel
 

On the Avaya IP Office user portal

You can also change your voicemail settings in the Avaya IP Office user portal (available for VoIP phone users only), which requires an on campus network connection or VPN.

  1. Log in to the Avaya IP Office user portal with the same username and password you use to log into the Avaya softphone application
  2. On the left side menu, click on the down arrow next to the gear  to access settings
  3. Choose the person icon  to access your profile
  4. On the Profile page, find Voicemail to Email Notification
  5. Select the setting of your choice:
    • Off - Do not send any emails
    • Copy - Send an email with a copy of the new voicemail message attached
    • Forward - Send an email with the new voicemail message attached and delete the message from the voicemail mailbox
    • Alert - Send an email telling you there is a new message but do not attach a copy of the message
  6. Choose Save

Details

Details

Article ID: 289
Created
Fri 7/21/23 2:13 PM
Modified
Wed 1/15/25 9:03 AM

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