How to create MHC voicemail greetings

Overview

Below, you will find instructions for setting your main voicemail greeting and temporary voicemail greetings on your campus telephone. You can also watch this video tutorial on creating voicemail greetings.

Set your main voicemail greeting

You can set your main voicemail greeting using the visual voicemail function on your campus telephone.

1. Select the envelope button on your campus telephone

2. Navigate down to Greeting

3. Choose Record

4. Speak your message

5. Choose Stop

6. Choose Listen to hear what you recorded or Record to record a new version

7. Choose Submit when you like what you've recorded

Set a temporary voicemail greeting

When a temporary greeting is being used, no other greetings are active. The temporary greeting can be selected for a certain number of days – the maximum number of days being 30. When you enter the number of days, the end date is calculated and announced. When the temporary greeting time expires, the greetings that you have assigned to specific call types are used. If you have no other greetings assigned the system, a default greeting will be played to callers.

To create a temporary greeting:

1. Log in to your voice mailbox.

   • Dial *17 from your phone or 413-538-2660 from an external phone

   • You can also dial 2660 from any campus phone (including your own) and provide your extension and voicemail password when prompted

2. Press 3 to select personal greetings. If you have selected any call types, you will hear an announcement that lists the call types and the greeting assigned to that call type. For example, you would hear “For internal calls greeting 2.1 active.”

3. Press 4 for administer call types. You will hear a message to confirm the call types that are currently identified.

4. Press 1 to activate.

5. Press 9 for a temporary greeting.

6. Press 1 to record your temporary greeting. Speak after the tone.

7. Press # when you have finished recording your message.

8. Enter the number of days that you want the greeting to be active for and press # when finished.

   • If the number of days selected is between 1 and 30, the greeting is active for the selected number of days. When the number of days has expired, your temporary greeting no longer works.

   • If the number of days selected is 0, the selected greeting is your permanent greeting for all voicemail calls. The temporary greeting replaces the system default greeting.

9. You will hear an announcement stating that your temporary greeting is active and the number of days that the greeting will remain active.

10. Press # when you have finished to return to the greetings menu. The next time you log in to your mailbox and select your personal greetings, you will hear an announcement “your temporary greeting is active for X days”. You can:

    • Press 1 to deactivate or remove your temporary greeting.

    • Press # to leave the temporary greeting active.