Getting started with the Avaya Workplace application

softphone avaya campus-telephones

Instructions for getting set up with the Avaya IX Workplace application (softphone).

The Avaya Workplace application SHOULD NOT be used to make 911 calls. 911 operators will not be able to locate where you are calling from if you call from a softphone. This can delay emergency response times.

Overview

The Avaya Workplace application offers all the same functions of an office telephone via a desktop application on your computer.

Make, take, and transfer calls from your computer
Access your voicemail on your computer
Change your voicemail greeting from your computer

Note on Avaya Workplace features: While the Avaya Workplace application offers features for chat messaging and video conferencing, MHC does not use these features. MHC supports Google chat for chat messaging and Google Meet and Zoom for video conferencing.

This article covers:

Downloading and installing the application on your work computer if you don't have it already
Logging into the application

Frequently asked questions about the Avaya Workplace application are answered in our Avaya FAQ article.

Get the application

Before you Start, you'll need:

An already assigned campus telephone extension. If you don't have one yet, first request campus telephone setup
A College-owned computer
An MHC network connection (either eduroam, hardwired ethernet connection or connect to the MHC VPN) is required for using the Avaya Workplace application

Download the installer

Get the installer (Requires MHC Google login)
Mouse over the correct version for your operating system and select the download icon
If prompted, select Download Anyways

Screenshot of Google folder containing the two installer files with the download option highlighted

Install the application

Open your Downloads folder and find the installer file you just downloaded
Open the installer by selecting the file and double clicking
- For Windows, ignore the prompt to unzip the software download. Instead, select download in the upper right-hand side to initiate the installation.
- For macOS, there will be 2 files in the zip file. Open the one with “sparkle” in the title, then double click on the application icon. If prompted, confirm that you would like to open the installer.
Select Next/Continue
Accept the license agreement and select Next/Continue
Windows only
- Choose setup type: Keep "Complete" and select Next
- Destination folder: Keep default value and select Next
- Language choice: Keep English (or select your preferred language for the application) and select Next
Select Install
Select Finish/Close
If prompted, move the installer file to the trash

You've installed the Avaya Workplace application!

Log into the Avaya Workplace application

Make sure you know your Avaya password

To log into the Avaya Workplace application you’ll need to know your Avaya username (usually the same as your MHC username) and your Avaya IP Office user portal password.

If you haven't used the Avaya Workplace application at MHC before, it is likely that your password is our default one-time password that you’ll need to reset.
If you already know your Avaya IP Office user portal password, skip to the next section.

Logging in and using the application

Before you Start, make sure you're on the campus network (either eduroam, hardwired ethernet connection or connect to the MHC VPN)

Open the newly installed app and choose Configure my account
Enter your MHC email address and select Next
Enter your office phone extension and the Avaya IP Office user portal password then choose Next
Feel free to view the tutorial for an introduction to using the application or select Skip Tutorial
After the tutorial you should see a small window with a profile icon in the top left corner that has a green check mark on it - If you don't have the green check mark you may have entered incorrect login information or you may not be on the campus network.

For more information and troubleshooting guidance for the application, please visit the Avaya Workplace app FAQs article.

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