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Campus Telephones
How to reset your MHC voicemail password
How to reset your MHC voicemail password
Tags
avaya
voicemail
telephones
password
reset
Self-service options for resetting your MHC voicemail password.
Overview
Need to reset your MHC voicemail password? There are a few different ways to reset it yourself.
If you're setting up your voicemail for the FIRST time
, please refer to the
Set up voicemail on your campus telephone
article instead.
Users who have analog phones cannot reset their voicemail passwords on their own.
Please submit a voicemail password reset request on the
Voicemail support
service page to have LITS clear your voicemail password for you. From there you'll be able to follow the instructions in the
Set up voicemail on your campus telephone
article.
In the Avaya IP Office user portal
Before you Start
, you'll need:
your MHC username
your Avaya IP Office user portal password (not synced to your MHC Account password)
to be connected to the MHC network either from on campus or via VPN
Go to the
Avaya IP Office user portal
Log in with your
phone username
(usually the same as your MHC username) and your
Avaya IP Office user portal password
(the password you use to log into the
Avaya softphone application
)
On the left side menu, click on the down arrow next to the gear
to access
settings
Choose the person icon
to access your profile
On the
Profile
page, find
Voicemail Code
Enter a new
6-digit+
voicemail password
Choose
Save
On an Avaya VoIP phone
Before you Start
, you'll need:
your physical MHC Avaya VoIP phone
your
current
MHC voicemail password
On your campus telephone select the
envelope button
Enter your
current MHC voicemail password
Select
Passcode
Enter your
current MHC voicemail password
again
Enter a
new voicemail password
Choose
Save
If your voicemail hasn't been set up yet or your voicemail password has been cleared for some reason, you can follow the
voicemail setup instructions
which will prompt you to set a voicemail password without needing to enter an existing voicemail password. You can submit a voicemail password reset request on the
Voicemail support
service page to have LITS clear an existing voicemail password for you.
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Related Articles (6)
Check your MHC voicemail
Use the instructions below to check your MHC campus telephone's voicemail from wherever you are!
How to restart your Avaya phone
Instructions for restarting an Avaya phone.
Set up and manage MHC voicemail greetings
Instructions to set main and temporary voicemail greetings.
Set up call forwarding on your campus telephone
Setting your Avaya phone to forward calls to your cell phone or another phone number.
Set up voicemail on your campus telephone
Log into your MHC voicemail and record your name/your department's name.
Turn on voicemail to email forwarding
Instructions for forwarding voicemails from your campus telephone to your MHC email inbox.
Related Services / Offerings (1)
Voicemail support
Request voicemail password resets.
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Check out this article I found in the AskLITS portal knowledge base.<br /><br /><a href="https://asklits.mtholyoke.edu/TDClient/50/Portal/KB/ArticleDet?ID=292">https://asklits.mtholyoke.edu/TDClient/50/Portal/KB/ArticleDet?ID=292</a><br /><br />How to reset your MHC voicemail password<br /><br />Self-service options for resetting your MHC voicemail password.