Follow these instructions to familiarize yourself with how to view and update the tickets you've opened in the AskLITS portal.
Overview
Use the AskLITS portal to view, comment on, or update your existing tickets.
Only the following constituencies have user records that allow them to log into the AskLITS portal and view their tickets:
- Current MHC students, faculty, and staff
- People with active MHC affiliate accounts
- Five College students enrolled in MHC courses
- Dual-enrollment high school students enrolled MHC courses
- Simmons students participating in the SLIS West program on MHC's campus.
Other people are welcome to create tickets via the General Support / Get Help service page, but will only be able to interact with their tickets via email.
Steps
- Navigate to the LITS Client Portal
- In the top right corner, choose Sign In
- In the middle of the Client Portal home page, select the View My Tickets button
- Alternately, at the top of the page, select Services and then choose Ticket Requests on the sub-menu that appears
On this page, you can see all of your ticket requests open with LITS. Use the filters at the top to view requests by status class, department, service, and more.
To view details about a request, select its name.
Additional information
Need additional information or assistance? Submit a ticket via the General Support / Get Help service page.