How to open a support ticket

Overview

There are a number of ways to start a support ticket in the AskLITS portal. 

On the AskLITS portal (preferred) 

When you go through our Service Catalog, your request is automatically routed to the relevant team so we can get right to work.

  1. Navigate to the AskLITS portal (this website)​​​
  2. Navigate to the Service Catalog (or use the search box)
  3. From the list of services, find the one that most closely resembles what you're looking for*
  1. Use the button at the top right of the page (on desktop) or below the service description (on mobile) to request service
  2. Prompted to log in?
    • Most ticket forms require MHC Account credentials**
  3. Fill out the form, providing as much detail as possible
  4. At the bottom of the form, choose Request

Call or visit in person

Some of our service desks may be contacted via phone or in person. View service desk locations, hours, and phone numbers.

Via email (not preferred)

Users can also submit tickets via email, though tickets created via email often take longer to triage and may result in delayed service. 

These email addresses are monitored and will automatically create tickets when contacted:

  • asklits@mtholyoke.edu
  • ask-lits@mtholyoke.edu
  • helpdesk@mtholyoke.edu
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Details

Article ID: 9
Created
Thu 6/1/23 12:10 PM
Modified
Mon 5/20/24 3:21 PM

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Follow these instructions to familiarize yourself with how to view and update the tickets you've opened in the AskLITS portal.

Related Services / Offerings (1)

Not sure where to start or just need some general help? Use this service to connect with LITS staff to get your questions answered.