Overview
There are a number of ways to report an issue in the AskLITS portal. When you request services through our Service Catalog, your request is automatically routed to the relevant team so we can get right to work.
For current MHC students, faculty, staff, etc*
*Only the following constituencies have user records that allow them to log into the AskLITS portal:
- Current MHC students, faculty, and staff
- People with active MHC affiliate accounts
- Five College students enrolled in MHC courses
- Dual-enrollment high school students enrolled MHC courses
- Simmons students participating in the SLIS West program on MHC's campus.
If you are not a member of one of the groups listed above, please follow the instructions in the next section.
- Navigate to the AskLITS portal
- In the top right corner, choose Sign In and enter your MHC username and password
- Navigate to the Service Catalog (or use the search box)
- From the list of services, find the one that most closely resembles your issue
It is highly recommended that you use a specific service page to request assistance, as using the
General Support / Get Help service page for something that we have a defined process for via another service page may result in slower service.
- Use the button at the top right of the page (on desktop) or below the service description (on mobile) to request service
- If prompted, sign in using your account credentials. This shouldn't happen if you signed in previously.
- Fill out the form, providing as much detail as possible
- Note that required fields have an asterisk (*) next to them
- At the bottom of the form, choose Request
For alums, families, local residents, incoming faculty/staff that aren't yet active employees, etc
- Navigate to the AskLITS portal
- Go to the General Support / Get Help service
- Use the button at the top right of the page (on desktop) or below the service description (on mobile) to request service.
- Fill out the form, providing as much detail as possible
- Note that required fields have an asterisk (*) next to them
- At the bottom of the form, choose Request
Troubleshooting
If you are a member of a group who should be able to log into the AskLITS portal and are having trouble signing in, please submit a request via the MHC Account access support service (which accepts submissions from non-logged in users) for assistance.
Additional information
Need additional information or assistance? Contact the LITS Technology Help Desk.