For users running into the error while attempting to set up the Avaya Softphone app.
Issue
You are attempting to set up the Avaya Softphone app and get the error: "No auto-configuration file available"
Resolution
The steps below may resolve your issue and help you get into the app, but
this error may indicate that you have an out of date version of the Avaya Softphone application.
Submit a new softphone request to get a link to the newest installer.
- Use the gear icon on the error screen and choose manual setup
- Add your extension and self-administration password on the Account tab
- Go to the services tab and toggle on the "phone service" (may have to select show details for the menu to expand)
- Enter the following information:
- Server address: myphone.mtholyoke.edu
- Server Port: 5061
- Domain: myphone.mtholyoke.edu
- Toggle on Use TLS
- Adhoc Conference address: ConfServer@myphone.mtholyoke.edu
- Choose Done
