Avaya Softphone application installation requests

What is it?

The Avaya Workplace softphone application offers all the same functions you have on your office telephone, from an application installed on your computer.

  • Make, take, and transfer calls from your computer
  • Access your voicemail on your computer
  • Change your voicemail greeting from your computer

If you’re using the Avaya Softphone app from off campus, you’ll need to connect to the college VPN.


Who can use it?

MHC faculty and staff who are already assigned a campus telephone extension and an Avaya VOIP phone.

Don't have a phone or extension yet? Request campus telephone setup.


How do I get it?

Request access to the Avaya Softphone application using the "Request the Avaya Softphone application" button on this page.

Requirements to use the software:

  • An MHC campus telephone extension and Avaya VOIP phone assigned to you
  • Computer running macOS or Windows operating system (not compatible with Chromebook, iPad, or Surface)
  • Integrated microphone and speakers, or headset
  • Stable internet connection
  • MHC VPN connection configured if using off-campus



Requests will be processed during regular business hours when the College is open.


You might also be interested in

Based on your interest in this service, we think you may also be interested in the following LITS services:

Request the Avaya Softphone application

Related Articles (3)

Answers to frequently asked questions about the Avaya Softphone application.
Log into your MHC voicemail and record your name.
Not sure if you need VPN to access your work from off campus? This article explains when VPN is required and when it's just recommended.


Service ID: 411
Mon 6/26/23 11:57 AM
Fri 11/3/23 4:09 PM