I can't access my MHC Google account because of Google 2-step verification

Issue

You can't log into your MHC Google account because you are unable to receive 2-step verification messages. This usually happens when you lose access to the phone you originally used to set up 2-step verification because you got a new phone number or left your phone at home.

Resolution

Create an MHC Account access support ticket.

The LITS Technology Help Desk will provide you with 2-step verification backup codes that will enable you to access your account and set up additional 2-step verification methods

We always recommend setting up multiple backup methods in order to minimize the likelihood that you'll get locked out like this again in the future. 

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Details

Article ID: 472
Created
Fri 8/11/23 4:11 PM
Modified
Tue 5/21/24 4:25 PM

Related Articles (1)

An introduction to 2-step verification and instructions for enrolling your MHC Account in Google 2-step verification.

Related Services / Offerings (1)

Password resets, MHC Account setup, logging in, Google 2-step/Duo MFA support, etc.