Knowledge Base

Categories (9)

Academic & Research Technologies

LMS, data analysis applications, GIS, text analysis, web hosting, media editing applications, VR, citation management tools, and more.
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Accounts, Passwords, & OneCard

Info about your MHC Account, password resets, account security, OneCard access, etc.
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Administrative Systems & Reporting

Administration, support, and implementation of college administrative and data systems (Workday, Colleague, Informer, Business Objects, and more.)
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Information Security

Articles related to information security, including data handling procedures, dealing with phishing and spam, multi-factor authentication, etc.
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Library Resources & Equipment

Articles about borrowing course reserves, books, articles, archival materials, laptops, chargers, cameras, tripods, projectors, and more.
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Communication & Collaboration Tools

Email, calendaring, video conferencing, campus telephones, data storage, and more.
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Hardware, Software, & Printing

Articles about laptop and desktop computers, keyboards, mice, software and more. Print from your computer or mobile device. Make copies or scan to email. Procurement, asset lifecycle management.
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WiFi & Internet Access

Articles related to connecting to the campus network from on and off campus.
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Spaces to Study & Work

Articles about study carrels, computer labs, and campus office space.
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Articles (2)

How to open a support ticket

Not sure where to start? This article explains how to go about getting help or requesting a service via the AskLITS client portal.

How to view and engage with your tickets

Follow these instructions to familiarize yourself with how to view and update the tickets you've opened in the AskLITS portal.