How to report Phishing messages to the Technology Help Desk

Overview: What is phishing?

Phishing is a cyberscam in which a target or targets are contacted by email, telephone or text message by someone posing as legitimate to lure you into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords. 

What do I do if I get a phishing message?

If you receive a message that you think is phishing:

  1. First, check the Phish Bowl to see if it's already been reported to LITS.

  • If it isn't in the Phish Bowl yet, please report the message to the Technology Help Desk by forwarding it to helpdesk@mtholyoke.edu. 
  • If it was a text message phish, please send a screenshot of the message and include the sender's number.
  1. Then, to help improve Google's email filter that screens for potential phishing messages, report phishing messages to Gmail by following the instructions in the next section of this article. 

How to mark an email as phishing in Gmail

If you use a desktop email client like MacMail or Outlook, you'll need to log into your MHC email account in a web browser to mark a message as phishing.

  1. Open the email message by navigating to your inbox on a web browser 
  2. Select the three dots menu to the right of the reply arrow in line with the sender information at the top of the message
  3. Choose Report Phishing 

The report phishing option under the three dots menu in gmail when you're in a specific message/thread

 

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Article ID: 314
Created
Wed 7/26/23 1:47 PM
Modified
Tue 3/12/24 1:23 PM

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LITS is here to protect you from phishing scams by blocking bad actors and quarantining scam messages to keep the community safe.