Set up voicemail on your campus telephone

Overview

Follow the instructions below when you're setting up voicemail for yourself or a departmental shared voicemail inbox the first time or after a voicemail password reset.

Set a voicemail password

  1. Enter the voicemail system
    • If calling from an MHC campus phone or softphone:
      1. dial *17
    • If calling from an external phone:
      1. Dial 413-538-2660 
      2. Choose 1 if you're trying to access your individually assigned voicemail inbox
      3. Choose 3 if you're trying to access a department's shared voicemail inbox 
  2. Enter the extension number and the # sign (If calling from the direct extension that you want to set up voicemail on, just press #)
  3. When prompted for the voicemail password press # only, as the voicemail box does not yet have a password (or the password was just reset)
  4. Next, you will be prompted to enter a new password, which must be at least 6-digits
  5. Enter the new voicemail password and # sign
  6. You will be prompted to re-enter the new voicemail password and # sign
  7. Next you will be prompted to record a name for the voicemail (only on new voicemail setups not after password resets)

Record your name

  1. Press 1 to record the name for the voicemail inbox
  2. Record the name then press 1
  3. Press 23 to listen to the name
  4. Press 21 to re-record if necessary
  5. Press *# to approve the name
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Self-service options for resetting your MHC voicemail password.
Instructions for restarting an Avaya phone.
Instructions to set main and temporary voicemail greetings.
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The Avaya Workplace softphone application offers all the same functions you have on your office telephone, from an application installed on your computer.
Supervisors and department admins can request a new phone or extension reassignment for their employees / office.
Request voicemail password resets.