Getting started with MHC voicemail

Overview

Follow the instructions below when you're setting up voicemail for yourself or a departmental shared voicemail inbox the first time or after a voicemail password reset.

Set a voicemail password

1. Enter the voicemail system
   • If calling from an MHC campus phone or softphone:
     1. dial *17
   • If calling from an external phone:
     1. Dial 413-538-2660 
     2. Choose 1 if you're trying to access your individually assigned voicemail inbox
     3. Choose 3 if you're trying to access a department's shared voicemail inbox 
2. Enter the extension number and the # sign (If calling from the direct extension that you want to set up voicemail on, just press #)
3. When prompted for the voicemail password press # only, as the voicemail box does not yet have a password (or the password was just reset)
4. Next, you will be prompted to enter a new password, which must be at least 6-digits
5. Enter the new voicemail password and # sign
6. You will be prompted to re-enter the new voicemail password and # sign
7. Next you will be prompted to record a name for the voicemail (only on new voicemail setups not after password resets)

Record your name

1. Press 1 to record the name for the voicemail inbox
2. Record the name then press 1
3. Press 23 to listen to the name
4. Press 21 to re-record if necessary
5. Press *# to approve the name