How to set up your MHC voicemail

Overview

Follow the instructions below when you're setting up your MHC voicemail for the first time or after a voicemail password reset.

Set your voicemail password

1. If calling from an MHC campus phone or softphone, dial *17
   • This step can be completed from your campus telephone, your Avaya softphone application, or another campus telephone
2. If calling from an external phone, dial 413-538-2660 then choose 1 if you're trying to access an individual faculty/staff inbox or 3 if you're trying to access a department's inbox 
3. Enter your extension number and the # sign (If calling from your extension, just press #)
4. When prompted for your password press # only, as you do not yet have a password (or your password was just reset)
5. Next, you will be prompted to enter a new password, which must be at least 6-digits
6. Enter your new password and # sign
7. You will be prompted to re-enter your new password and # sign
8. Next you will be prompted to record your name (only on new voicemail setups not after password resets)

Record your name

1. Press 1 to record your full name
2. Record your name then press 1
3. Press 23 to listen to your name
4. Press 21 to re-record if necessary
5. Press *# to approve your name