How to manage devices for Duo multi-factor authentication


There are several reasons you may need to manage your Duo devices.

This article outlines instructions for what to do in each case. 

Using a Duo Bypass code to manage your devices

If you are having trouble authenticating with your MHC Duo account, you may need a Duo Bypass code to get into your Duo account and fix your devices. You can request one from the LITS Technology Help Desk using the MHC Account access support service. This article has step-by-step instructions for what to do once you have the Bypass code.


  1. Go to
  2. Log in with your MHC Account username and password
  3. Instead of choosing the Bypass code option here, please select Other options, then Manage devices

screenshot of the duo other options to log in screen that includes the option to manage devices

  1. Then select Bypass code

screenshot of Duo identity verification screen asking for bypass code

  1. After entering the bypass code, it should take you to the Manage Devices page

Uploaded Image (Thumbnail)

  1. From there, you should be able to delete the device that you were having trouble with (Choose Edit > Delete) and add a new one, which should guide you through the set-up process.

Setting up an additional device for Duo verification 

If you are able to complete Duo verification already, but want to set up a new device for Duo verification, follow the instructions in this section. 


  1. Go to
  2. Log in with your MHC Account username and password
  3. Instead of completing Duo verification, select Other options, then Manage devices
  4. To complete identity verification, select the method you already have set up and complete authentication
  5. After you complete identity verification, it'll send you to the Manage devices page
  6. On the Manage devices page, choose Add a device and then select the new verification method you'd like to set up
    • To add a phone or tablet, choose Duo Mobile
    • Depending on the device that you're completing this process on you may also be offered a biometric verification method like Apple TouchID or Windows Hello
  7. Follow the prompts to complete the setup process 
  8. While you're on the manage devices page, you can also edit or delete any of the other devices/methods that you've configured previously


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Article ID: 4746
Mon 3/4/24 4:22 PM
Fri 3/29/24 9:50 AM

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