How to manage devices for Duo multi-factor authentication

Overview

There are several reasons you may need to manage your Duo devices.

• You unable to complete Duo verification and it's asking you for a Bypass code
• You can complete Duo verification but want to set up another device
• You got a new phone (option coming soon!)

This article outlines instructions for what to do in each case. 

Using a Duo Bypass code to manage your devices

If you are having trouble completing Duo verification, you may need a Duo Bypass code to get into your MHC Duo account and fix your devices. You can request one from the LITS Technology Help Desk using the MHC Account access support service. This article has step-by-step instructions for what to do once you have the Bypass code.

Steps

1. Go to duo.mtholyoke.edu in an incognito/private browser session
2. Log in with your MHC Account username and password
3. Select Other options > Manage devices

4. Then select Bypass code

5. After entering the bypass code, it should take you to the Manage Devices page

6. From there, you should be able to delete the device that you were having trouble with (Choose Edit > Delete) and add a new one, which should guide you through the set-up process.

Setting up an additional device for Duo verification 

If you are able to complete Duo verification already and want to set up an additional device for Duo verification, follow the instructions in this section.

If you aren't able to complete Duo verification, please create an MHC Account access support ticket. 

Steps

1. Go to duo.mtholyoke.edu in an incognito/private browser window on a device where you can already complete Duo verification
2. Log in with your MHC Account username and password
3. Select Other options > Manage devices

4. To complete identity verification, select the method you already have set up and complete authentication to go to the manage devices page
5. On the Manage devices page, choose Add a device and then select the new verification method you'd like to set up
   • To add a phone or tablet, choose Duo Mobile
   • Depending on the device that you're completing this process on you may also be offered a biometric verification method like Apple TouchID or Windows Hello
6. Follow the prompts to complete the setup process 
7. While you're on the manage devices page, you can also edit or delete any of the other devices/methods that you've configured previously

Activating a new phone (this option is coming soon!)

If you have a new phone but kept your existing phone number, you can activate your new phone for use with Duo Mobile without contacting the LITS Technology Help Desk.

• This won't work if you have a different phone number. However, if you have other active Duo verification methods, you can follow the instructions to set up an additional device for Duo verification to add your new phone to your Duo account.
• If you don't have any other active Duo verification methods, please create an MHC Account access support ticket. 

Steps

1. Install the Duo Mobile app on your new phone
2. Go to duo.mtholyoke.edu in an incognito/private browser window
3. Log in with your MHC Account username and password
4. Wait for the Duo Push notification to time out
5. Select the I got a new phone link 
6. Select the Text me a link button
7. When the text message with the link arrives on your phone, tap the link in the text message to automatically reactivate Duo Mobile on your phone to use Duo Push again