 Passwords & MFA

Instructions for new members of the MHC Community getting set up with their MHC Account for the first time.

Instructions to help NEW users enroll in Duo for the first time and configure the Duo Mobile app with Duo Push notifications.

Instructions for users who need to manage their Duo-enabled devices and configure additional verification methods.

An introduction to 2-step verification and instructions for enrolling your MHC Account in Google 2-step verification.

Forgotten your Mount Holyoke College Account password, or just need to reset it? Resetting your MHC Account password using the instructions below will change your password for Google Mail and Apps, Moodle, my.mtholyoke and all services that require MHC credentials.

An introduction to multi-factor authentication and the two systems that MHC uses to protect accounts: Google 2-step verification and Duo MFA.

Answers to frequently asked questions about Duo multi-factor authentication at MHC.

Instructions for students who have requested to complete Duo multi-factor authentication via SMS text message.

What to do if you got a new phone and need to activate Duo Mobile on it.

There are lots of different verification methods that you can configure for your MHC Duo account. LITS recommends that everyone have at least 2 methods set up in order to minimize the likelihood that you need to reach out for support when your devices change.

What to do if you can't log into your MHC Google account because you don't have access to your 2-step verification methods.

Do I use my full MHC email address or just my username? Which password do I use? How do I get to the login screen? What about 2-step verification?

What to do if you find you can't log into your College-owned Windows computer from off-campus.

Make sure that MHC has your most up-to-date personal email address to support the password reset process.

Add my.mtholyoke Self Service pages as an exception in Avast! antivirus.