How to reset your MHC Account password

Summary

Forgotten your Mount Holyoke College Account password, or just need to reset it? Resetting your MHC Account password using the instructions below will change your password for Google Mail and Apps, Moodle, my.mtholyoke and all services that require MHC credentials.

Body

Overview

Resetting your MHC Account password using the instructions below will change your password for Google Mail and Apps, Moodle, my.mtholyoke and all* services that require MHC credentials. 

On this page:

 

I forgot my MHC Account password

1. Submit the forgot password form

  1. Go to the forgot password page in my.mtholyoke self service
  2. Enter your MHC username (it should be all lowercase and not include the @mtholyoke.edu) 
  3. Enter the personal recovery email address that you have on file with the College
  4. Click off somewhere on the side in the white space of the page to get the submit button to turn blue so you can interact with it
  5. Submit

If the form submission details match our system, a password recovery email will be sent.

2. Set a new password 

  1. In the password recovery email, select the “reset your password” link
  2. Enter your MHC username (it should be all lowercase and not include the @mtholyoke.edu)
  3. Provide and confirm a NEW password of your choosing
  4. Choose Reset Password
    • The screen will confirm that your password has successfully changed
    • You’ll also get a message in your MHC email inbox notifying you that your MHC password has been changed
  5. Follow these next steps

Screenshot of the reset password screen with sample information in the fields

 

I need to change my current MHC Account password

  1. Go to the change password page in my.mtholyoke's self service tools
  2. Enter your MHC username (it should be all lowercase and not include the @mtholyoke.edu)
  3. Enter your current password​​​​​
  4. Provide and confirm a NEW password
  5. Choose Change Password
    • ​​​​​​​​​​​​​​The screen will confirm that your password has successfully changed
    • You’ll also get a message in your MHC email inbox notifying you that your MHC password has been changed
  6. Follow these next steps

 

I need to set a new MHC Account password for the first time

  1. Go to the change password page in my.mtholyoke's self service tools
  2. Enter your MHC username (it should be all lowercase and not include the @mtholyoke.edu)
  3. Enter your initial password​​​​​
  4. Provide and confirm a NEW password
  5. Choose Change Password

The screen will confirm that your password has successfully changed. You’ll also get a message in your MHC email inbox notifying you that your MHC password has been changed.

 

After resetting your MHC Account password

Be sure to update your MHC Account password wherever you have it saved, including:

 

Password complexity requirements

MHC requires that passwords meet these complexity requirements to help protect your data. LITS recommends also referring to our password safety tips.

Passwords must meet the following criteria:

  • Not contain your MHC username or parts of your full name that exceed two consecutive characters
  • Be at least 12 characters in length (and no longer than 127 characters)
  • Contain at least one English uppercase character (A through Z)
  • Contain at least one English lowercase character (a through z)
  • Contain at least one base 10 digit (0 through 9)
  • Contain at least one symbol from this list: ! * + - # _ % ^ 
    • Other symbols including [space] will be rejected
Example username and password Meets complexity requirements?
mlyon | B0!dVisi0n-aRy_LEad3r   
mlyon | MtH@lyoke$

 Contains "lyo", which is more than 2 consecutive characters in the username 

 Doesn't include a number

 Includes $ and @, which aren't on the list of accepted symbols

Is only 10 characters, which is shorter than the required 12 characters

 

Manage your legacy system password

These instructions can be used whether this is your first time setting a legacy system password or you're resetting a forgotten legacy system password. Only a few linux systems continue to require legacy system passwords. 

  1. Log in to the legacy system password profile page with the password you use for your MHC email account (instructions for setting/resetting that are above)
    • We know our password profile page isn’t the most beautiful website we’ve ever made — but rest assured, it is secure and will do the job
  2. On the Password policies page that you land on, use the Yes, continue button to continue
  3. Next you will see the Review your recovery email address page. Check that you have a current personal email address on this page. Your recovery email address ensures your ability to recover access to your account if you forget your password. Use the Submit button to continue
  4. Next you will see the MHC computer account profile page. In the section Change primary MHC password, enter a new password in both fields, paying attention to the password requirements
  5. Once you have entered a new password and confirmed it, use the Change password button
  6. You will see a green confirmation screen with the message Primary MHC password set. You have successfully reset your password!

Details

Details

Article ID: 436
Created
Fri 8/4/23 3:29 PM
Modified
Mon 10/7/24 4:02 PM

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